Customer Service Advisor
Mount Maunganui, Full Time, Transport
Please Quote Reference Number 79173
  • Proven experience in a similar client focussed role
  • Ability to build strong business relationships
  • Work for a rapidly expanding business

  • Booth's Transport Ltd is a diverse logistics company, who are a professional, family-owned and operated company, managing HPMV services throughout New Zealand. We have a great team and thrive on the dynamic nature of the industry. We take pride in delivering excellent service to our customers, whilst striving to maintain a professional representation within the transport industry.

    We currently have a full-time position available for a qualified Customer Service star, based in our Mt Maunganui offices. This position is offered purely down to the growth we are seeing, so this is a new position within the Booth's business. With this in mind we can only consider people that can offer some robust experience within the customer service sector, as you will be the main point of contact for this large piece of business.

    Main Activities:
    • Dealing with incoming calls and emails - within the SLA time frames
    • Onboarding the customer / their staff
    • Keeping them up-to-date throughout the day with progress on their deliveries
    • Full analysis of the work completed and any work that is outstanding
    • Work with the sales team on any areas of potential improvements
    • Proactively work with internal staff to flag any potential upcoming delivery issues
    • Provide high levels of customer service - both internally and externally
    • Develop an excellent working knowledge of our services and the customers' requirements
    • Maintain databases of customer pricing, delivery addresses, etc
    • Internal processing of orders, credits, quotes and invoicing
    • Understand and uphold the Business's Values and Mission, our policies and procedures
    Skills and Attributes

    • Strong relationship building skills (internal and external)
    • An ability to interact with the business's sales and operations teams and maintain a high level of confidentiality
    • Experience in Logistics preferred, but not essential - remembering though this is a fast paced industry and the hours are not always the most hospitable
    • High level of oral, written and interpersonal skills particularly in liaising with a variety of internal and external stakeholders
    • Ability to collate data / information and present report format
    • The ability to learn new systems quickly
    • Accurate and efficient data entry skills with attention to detail
    • High level of computer literacy across a range of devices and programs
    • Ability to prioritise and time manage effectively to successfully achieve results
    • Positive and friendly team player
    • A strong desire to learn, grow and improve
    • Ability to build strong business relationships
    • Calm under pressure, with the ability to keep everyone else calm around you
    • Excellent communication skills
    • Highly organised, efficient and flexible in your approach
    • Self-motivated and self-managing
    • Can think on your feet and is resourceful
    What we can offer:
    • Opportunity to grow your career
    • Up-to-date technology, with new technology coming on all the time
    • Work with a fun and friendly team and a supportive Manager
    • We are growing - so this is only the start - meaning you have the opportunity to own this position and make it your own
    Hours are 8:30am - 5pm (flexible due to customer needs).

    Competitive remuneration is on offer along with tools of the trade (phone and laptop).

    If you are looking to be part of a highly successful company and have at least 2-years experience in a similar role, then please apply online now through our online application form below.

    Please Quote Reference Number 79173

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your computer skills? (Please answer: BEGINNER or PROFICIENT)

    (Q5) Why do you believe you would be the ideal candidate for this position?

    (Q6) What is your hourly rate expectation for this position?

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