Proven Results in a Customer Service / Call Centre environment
Past Experience in Automotive Industry is desirable
Passionate about exceeding Customers Expectations
Automotive Holdings Group Limited (AHG) is Australasia's largest automotive retailer with more than 180 automotive retail franchises at more than 100 dealership locations across Australia and New Zealand.
With nine dealerships in Auckland, AHG New Zealand represents six of the country's most loved and strongest performing automotive brands.
AHG New Zealand takes great pride and is committed to ensuring the highest quality of service to all customers based on a core principle of providing personalised and professional customer service that sets their dealerships apart from its competitors.
To help with this mission, AHG is seeking proactive, experienced and driven customer service professionals to join their Centralised CRO team. The role is full time, 40 hours per week, however you have the choice of working 5 x 8 hour days or 4 x 10 hour days per week (Mon-Fri). We're based in Freight Place, Mangere.
The primary function of this position is to maximize the retention of existing customers by promoting vehicle service bookings, whilst establishing a strong customer relationship over the phone via both inbound and outbound calls. This role will cover 6 Automotive brands across the Greater Auckland Region.
Inbound and outbound telephone calls are a core part of this role, as is managing our customer database and reporting on performance to dealership and AHG management.
The successful applicants will demonstrate the following:
A proactive & mature approach to your work
Passionate about exceeding Customer Expectations
Experience in a similar position in the automotive industry would be desirable.
Sales experience would be an advantage
Great communication skills, both verbal and written is a must.
A confident telephone manner, building rapport with ease
Computer literacy and intermediate keyboard skills essential
Desire to improve your income through performance
This is a rare opportunity to be part of Automotive Holdings Group (AHG), Australasia's biggest automotive group.
If you think you have the experience and passion to join our growing team, APPLY NOW and fill in the online application form.