Service Manager
Palmerston North, Full Time, Automotive
Please Quote Reference Number 72218
  • Automotive industry experience?
  • Administration focused & fast paced key position
  • Join our dedicated team at Courtesy Ford

  • Courtesy Ford is New Zealand's largest independent Ford Dealer. We have branches in Palmerston North, Levin and Feilding and have been serving the needs of Manawatu and Horowhenua motorists since 1936.

    We require a Service Manager to join our team in Palmerston North.

    In this role you'll oversee the service department and be responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, you must satisfy service concerns of all customers, ensuring that service is performed at the highest level.

    We're looking for someone who has:
    • Extensive technical background with management training
    • Been in the automotive industry for 10 years or more
    • Strong communication skills to deal with customers, employees and vendors
    • Can maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
    • Understands and keeps abreast of the local regulations that affect their operations, but must also comply with these regulations including OHS and provide necessary training on these regulations and ethical practices
    Previous experience as a service advisor is advantageous, however not essential.

    You'll be responsible for:
    • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
    • Creating goals and objectives for the department, which includes a marketing plan to promote new and repeat business
    • Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
    • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
    • Maintaining the highest levels of customer satisfaction as measure by the manufacture
    You'll become part of an enjoyable team atmosphere in a modern, well equipped dealership. A competitive remuneration package will be offered to the successful applicant, based on their skills and experience.

    If you have the skills to bring to this role we want to hear from you! Apply now through our online application form.

    Please Quote Reference Number 72218

    Please Complete the Details in our Form Below
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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) Do you have a current New Zealand drivers licence?

    Yes

    No

    (Q3) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q4) Do you have previous Automotive Industry experience? (Please Answer YES or NO)

    (Q5) Have you worked in an Automotive Service Department previously? (Please answer YES or NO)

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