Call Centre Administrator - Full Time
North Shore, Auckland
Please Quote Reference Number 72141
  • Small call centre environment
  • Medical bookings experience advantageous
  • Excellent customer service skills

  • About Us
    The Skin Institute is a well-established multi-disciplinary practice whose focus is Skin Cancer and its treatment, Veins, Dermatology, Cosmetic Surgery, Appearance Medicine and Beauty Therapy. To find out more about us go to www.skininstitute.co.nz

    This is an exciting opportunity to be a part of our existing Call Centre team of four people in engaging with our customers from around New Zealand.

    The hours for this role will be full-time rostered hours between 8am and 5.30pm, based at our Support Office in Takapuna.

    About You
    As the 'voice' of Skin Institute, you will have excellent customer service skills and be someone who engages warmly on the phone with people from all walks of life. In this role you will take inbound calls and deal with web enquiries from all around New Zealand, so you will need to become familiar with services provided across all of our clinics.

    You will also be a capable administrator, with sound computer skills and be flexible in undertaking a range of administration tasks related to our busy clinic environment. You will also have excellent written communication skills, responding to web enquiries and conveying the information to the right people.

    Knowledge of Patient Information software would be an advantage but is not essential as full training will be provided.

    This role is a wonderful opportunity to become part of the team at our Support Office in Takapuna and to contribute to Skin Institute nationally.

    Please apply with a covering letter to introduce yourself and a CV through our online application form.

    Please Quote Reference Number 72141

    Please Complete the Details in our Form Below
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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Do you have a current New Zealand drivers licence?

    Yes

    No

    (Q4) How many years experience do you have in a customer service role?

    (Q5) Why do you believe you would be the ideal candidate for this position?

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