Service Advisor - Courtesy Ford
Palmerston North
Please Quote Reference Number 72081
  • Customer focused Automotive Service Advisor
  • Full time position including rostered Saturday's
  • Join the team at Courtesy Ford in Palmerston North

  • Courtesy Ford is looking for an energetic and outgoing Service Advisor to join our Palmerston North team.

    As the face of our Ford Service Experience, we are looking for an individual with confidence in customer interaction, and passion for demonstrating exceptional customer service.

    The Position:
    • Booking all service and repair appointments
    • Managing customers service visits
    • Advising customers on their servicing requirements and costs involved
    • Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process
    • Liaising with Workshop Technicians, the Parts Department , and Sales Department
    • Providing a great customer experience with exceptional customer service at all times
    Requirements:
    • Experience in the automotive industry is an advantage although not necessary
    • Experience in a role which requires a high level of customer interaction is preferred
    • Computer systems savvy and the ability to pick up new computer systems quickly
    • Exceptional people skills and a love for great customer service
    • Outgoing personality, combined with strong communication skills
    • A good eye for detail and great numerical accuracy
    • Hold a full New Zealand Driver's License
    • Ready to be busy and calm under pressure
    Standard hours are 7.30am-5.30pm Monday-Friday, with rostered Saturday's.

    If this sounds like you APPLY NOW. Applicants must be either a NZ resident or citizen to apply.

    Please Quote Reference Number 72081

    Please Complete the Details in our Form Below
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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) Do you have a current New Zealand drivers licence?

    Yes

    No

    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q5) Do you have Automotive industry experience? (Please answer YES or NO)

    Check for Confirmation HERE after you click SEND