Establish and maintain excellent rapport with customers
Based in Wairau Park on Auckland's North Shore
Automotive Holdings Group Limited (AHG) is Australasia's largest automotive retailer with more than 180 automotive retail franchises at more than 100 dealership locations across Australia and New Zealand.
With seven dealerships in Auckland, AHG New Zealand represents some of the country's most loved and strongest performing automotive brands.
AHG New Zealand takes great pride and is committed to ensuring the highest quality of service to all customers based on a core principle of providing personalised and professional customer service that sets their dealerships apart from its competitors.
To help with this mission, AHG is seeking a proactive, experienced customer service professional to join their team at North Harbour Ford. The role is full time (Mon-Fri) and based in Wairau Park on Auckland's North Shore.
The primary function of this position is to maximize the retention of existing customers by promoting vehicle service bookings, whilst establishing a strong customer relationship over the phone via both inbound and outbound calls. Service reception, general administration and data management duties are also required to help with the day to day running of the service department.
Inbound and outbound telephone calls are a core part of this role, as is managing our customer database and reporting on performance to dealership and AHG management. General administration duties will be required to help with the day to day running of the service department.
The successful applicants will demonstrate the following:
A proactive & mature approach to your work
Passion for Customer Service
Experience in a similar position in the automotive industry
Outgoing, bubbly personality
A confident telephone manner, building rapport with ease
Customer focused and dedicated to delivering great service
Computer literacy and intermediate keyboard skills
This is a rare opportunity to be part of Automotive Holdings Group (AHG), Australasia's biggest automotive group.
If you think you have the experience and passion to join our growing team, APPLY NOW and fill in the online application form.